**Effective Date:** June 15, 2026
These Terms of Service ("Terms") govern your access to and use of the website [WEBSITE URL] and the services, communications, and content provided by Peterborough Waterproofing and Mold Removal ("Company," "we," "us," or "our"). By accessing our website, submitting a form, or opting in to receive text messages from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
---
## 1. Eligibility and Age Restriction
You must be at least 18 years of age to use this website, submit a request, or enroll in our text messaging program. By using our services or providing your information, you represent and warrant that you are 18 years of age or older. We do not knowingly collect information from or send messages to individuals under the age of 18.
---
## 2. Our Services
Peterborough Waterproofing and Mold Removal provides residential and commercial waterproofing, mold removal, and related services in Ontario, Canada. Through our website you may request a free estimate, ask questions about our services, and schedule appointments. Submitting a request does not create a binding service agreement; any work is subject to a separate written quote or contract.
---
## 3. SMS / Text Messaging Program
### 3.1 Program Description and Messaging Use Cases
By providing your mobile phone number and opting in, you consent to receive text (SMS) messages from Peterborough Waterproofing and Mold Removal. These messages relate to:
- Responses to estimate and quote requests you submit
- Appointment scheduling, confirmations, and reminders
- Service follow-ups and customer care communications
- (If you separately opt in to marketing) special offers, promotions, discounts, and service updates
Message frequency varies based on your interactions with us.
### 3.2 Consent
Your consent to receive text messages is not a condition of purchasing any goods or services. You may opt in to non-marketing (transactional) messages, marketing messages, both, or neither. We will only send the categories of messages you have consented to receive.
### 3.3 Opt-Out Instructions
You can opt out of receiving text messages at any time. **Reply STOP to any text message** to unsubscribe. After you send STOP, we will send one confirmation message and will not send you further texts unless you opt back in. You may opt back in at any time by replying START.
### 3.4 Help
For help, **reply HELP to any text message**, or contact us using the support information in Section 4. For carrier-related help, contact your wireless provider directly.
### 3.5 Message and Data Rates
**Message and data rates may apply** to any messages you send to us or receive from us, in accordance with the rate plan you have with your wireless carrier. You are responsible for any such charges.
### 3.6 Carrier Liability Disclaimer
Carriers (wireless service providers) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed. We are not responsible for any delays, failures, or errors in the transmission or delivery of text messages, including those resulting from carrier limitations or technical failures outside our control.
### 3.7 Supported Carriers
Our messaging program may be available on major Canadian wireless carriers. Carriers are not liable for delayed or undelivered messages.
---
## 4. Support and Contact Information
If you have questions about these Terms or our services, you can reach us at:
**Peterborough Waterproofing and Mold Removal**
Email: Peterboroughwaterproofing@gmail.com
Phone: 1-705-931-0771
---
## 5. Privacy
Your use of our website and services, and our handling of your personal information (including any mobile information you provide), is governed by our Privacy Policy. Please review it carefully.
**Read our Privacy Policy here:https://peterborough-waterproofing.com/privacy-policy **
---
## 6. Acceptable Use
You agree not to use our website or services for any unlawful purpose, to submit false or misleading information, or to interfere with the operation or security of the website. We reserve the right to refuse service, remove content, or restrict access at our discretion.
---
## 7. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Peterborough Waterproofing and Mold Removal or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
---
## 8. Disclaimers and Limitation of Liability
Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, Peterborough Waterproofing and Mold Removal shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website, services, or text messaging program.
---
## 9. Changes to These Terms
We may update these Terms from time to time. Changes become effective when posted on this page with an updated Effective Date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
---
## 10. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
---
*Last updated: June, 15, 2026